![]() ![]() Best regards, Ricardo Berrospi General Manager THE ZEN HOTEL 650.493. For starters, our recently added Greek Yogurt and Kale-based smoothies have been a great hit with most of our guests! We appreciate your feedback and look forward to another opportunity to welcome you and exceed your expectations. We believe that the presence of hot items such as bacon, sausage and omelets are great elements and we will continue to evaluate what further additions we can implement. We are always open to suggestions on how to enhance our complimentary breakfast. They are just behind our decorative drapes. One small clarification I must make is that every single one of our rooms feature blackout curtains in addition to sheers drapes that can be used during the day. ![]() We aim for this in our interactions with every guest and it is great to know we delivered. We are so glad we were able to exceed your expectations. Hotels near Cogswell Polytechnical Collegeĭear lg_008614, Thank you for your fantastic feedback.Hotels near Gurnick Academy of Medical Arts.Hotels near San Mateo County Community College District.Hotels near Notre Dame de Namur University.Hotels near Standford Online University.Hotels near Foothill-De Anza Community College District.Metropolitan Oakland Intl Airport Hotels.Hotels with Complimentary Breakfast in Palo Alto.We all read our online reviews and are very glad to see that our team did a good job and left a pleasant impression on you. Lastly, I would like to thank you for your generous comments about our staff. /rebates/&.com252fShowUserReviews-g32849-d252512-r545882360-TheZenHotel-PaloAltoCalifornia. Thank you for mentioning your room number as this is of great help to us in order to easily spot the unit that needs attention. We will have our maintenance team check it. I am sorry that the air conditioning unit in your room was loud when cycling on and off. This is one complimentary amenity we have continued to enhance over the years and positive feedback like yours is a major incentive for us to keep exploring new ideas to improve our menu. I particularly enjoyed reading your comments about our breakfast buffet. Just as your observations about our Tripadvisor reviews, your own description of our services and amenities are spot on. I would not hesitate to recommend the hotel or stay there in the future.ĭear Roofie, Thank you so much for such a lovely feedback about your experience at The Zen Hotel. We were so happy with our stay at the hotel that we changed our reservations for a future visit to Palo Alto to The Zen Hotel. Plus, the housekeeping staff does a wonderful job cleaning the rooms. ![]() The staff was very approachable and helpful. Plus, our room, #306, was on the main road and at times, the noise was quite loud - although honestly, it didn't keep us up, it's just something to know. The noise was very loud when the unit cycled on. It included fresh smoothies, coffee, tea, yogurt parfaits, pastries, cereal and a selection of fresh hot dishes (e.g., cheese omelets, turkey bacon, etc.) My only criticism was how loud the air conditioning unit was - we happened to be in Palo Alto when the temperature was in the high 80's and we needed to have the air on a few times. The best deal around is the complimentary breakfast. The toiletries were also very nice - and unique. They also included fresh fruit, snacks and bottles of water. We had a kitchenette that was fully stocked with silverware, plates, pots and pans, a microwave and a small fridge. The rooms are spacious and clean - our room had two extremely comfortable Queen beds. There is on-site parking and although the hotel was full during our stay, we never had a problem parking. The hotel is well-appointed and has just about everything you could possibly want. I had read the reviews beforehand and was honestly not sure if I believed them, but the reviews are right on target. I was recently in Palo Alto helping my son move into his apartment at Stanford and I had booked a room at The Zen Hotel. ![]()
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